Where is Customer Service?

Does Customer Service still exist?  Have you gone anywhere and received exceptional customer service? Did the establishment CARECreate A Remarkable Experience? 

I was at a local McDonalds recently and there were three people at the drive thru window helping to clear orders, a manager, supervisor – I guess and the attendant. Guess what?  My order was still screwed up.  Why does this happen?  No matter if the establishment is at the top or bottom of the food chain, the customers experience will validate any price or service the company offers. Why can’t we all strive to achieve a higher customer service rating?  Look at the experiences of customers and put yourself in their shoes.

Not to mention try and explain to a hungry 10 year old why their burger is missing and you will be back in about 20 minutes to give it to them.  Not only am I, the initial customer uinhappy, but a secondary customer isn’t happy either. Oh and when you go to get the missing item and the staff and management give you attitude about getting it for you, that really sends a great customer service message.

If  companies want to continue to gain customers and profits, maybe they should take care of those that pay their bills, THE CUSTOMERS.

Doing What is Right

I recently read a request by a reporter to help with a story about situations where you did what was right. However, because my results were not “dramatic” my information was not used.  Since when does “Doing What Is Right” need to be dramatic?  I guess in today’s society, there is no drama in the event of the Golden Rule – “Do Unto Others As You Would Have Done Unto You” Mathew 7:12. 

Or can there be drama with this? Why don’t we start to be a society that does the right thing to bring people together and help one another to realize a better society, city, state, world. 

Be different – Do the right thing today or do something good for someone today.



I recently had an opportunity to speak to a group on short notice.  Most would think that this could be a difficult task due to a number of obstacles that come into our minds. Short notice, “I don’t have enough time to prepare”, “what am I going to speak about?”, and various other items.  What I really found interesting was what I came up with and when. 

The morning I was going to speak, my topic came  to me as I was working out. Why?  Because my unconscious mind took care of the task, while my conscious mind relaxed.. Not to mention, I had been listening to several audio recordings and reading some great books that talked about doing what you do best. Follow your passion. Be real to your audience and your natural passion about your subject can guide you through any presentation.

I love to speak and encourage audiences by enlightening them to achieve any goal set before them. How do I do that? By using my natural energy and enthusiasm to relay the message of the possibilities in life to an audience.  

 A great marketer by the name of Joe Vitale has uses this “relax” method for years to create a marketing empire.  Learning to relax and let your unconscious mind support your task and doing what your natural abilitites guide you towards, creates an awesome life. 

Besides, we are on this earth to LIVE Life right?

If I can help you, feel free to contact me.


Customer Service

How often have you gone to a restaurant only to feel like you were not important? We have all received the “don’t care” attitude from wait staff, clerks or attendants. But what do you do when you receive good service, napkins with your order or just pleasantries?

Stand in awe and shock?
Or tell the person how you appreciate their service.

Today I received some great serice at McDonalds. Yes I did. The person was pleasant and even though I had to wait a while in the drive-thru line, her voice and enthusiasm made my experience enjoyable. So I told her that she made my day a bit more pleasant and I thanked her.

Many restaurants forget the value their front line staff give to any customer. This is an EXTREME value that needs to be understood and expalined/trained to restaurant personnel.
Good service keeps people coming back.

If I can help your organization or an organization you are part of, please let me know. I am here to help.


Hello world!

I just wanted to say Hello and Welcome to Bob Brumm’s blog.  Let’s keep life POSITIVE.

1. Start and the mind gets heated, Start and the job gets completed.



2. You don’t have to be good to start, but you have to start to be good.

                                                                   Mary Marshall


3. Carpe Diem” (“Seize the Day”)



4. Even if you’re on the right track, you’ll get run over if you just sit there.

                                                                   Will Rogers


5. Procrastination is the thief of time.

                                                                   Edward Young


6. Just start to sing as you tackle the thing that ‘cannot be done, and you’ll do it.

                                                                   Edgar Albert Guest


7. Even great towers start at ground level.

                                                                   Chinese Proverb


8. In delay there lies no plenty.

                                                                   William Shakespeare


9. You don’t have to see the whole staircase, just take the first step.

                                                                   Martin Luther King Jr.


10. What greater crime than loss of time.

                                                                   Thomas Tusser


11. If the goal is worth the reward, be prepared to take the steps necessary to get there.

                                                                   Bob Brumm



How can I help You?

Recent Event From Bob Brumm

St. Petersburg resident offers Opportunity AT International Internal Auditor’s Conference!


TAMPA, FL. (October 7, 2008) – It was a day of continuing education for a crowd of nearly 100 Internal Auditor professionals from the Tampa area. But what was different? Energy, Enthusiasm, Excitement and some craziness. 


Bob Brumm, a speaker, author and encouragement engineer from St. Petersburg, FL, spoke to the audience in a presentation entitled ‘Overcoming Communication Challenges – The Good, The Bad & The Ugly”.  This presentation offered participants the opportunity to look at their daily work with a different perspective that involved the value of communication to corporations, clients and co-workers.


Bob emphasized the need for “Chocolate Cookie Comfort”. This is a concept that helps an audit client understand the internal audit process while making them feel comfortable in the process and builds a rapport with both parties to accomplish the necessary tasks in a timely manner for the benefit of all involved.


Concepts covered included, Improving Communication with clients, client needs and business objectives, Listening skills and overcoming stereo types. Bob Brumm’s energy and enthusiasm brought a different perspective to standard views while encouraging the audience to enjoy their life, the clientele they work with and the daily opportunities they have to help others.


If you are looking for an Energetic and Enthusiastic presenter for your next event, contact

Bob Brumm at www.bobbrumm.com

Being Remarkably Unique Mastering Motivation